/* ── Reset & base ─────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --color-bg:            #F9F7F4;
  --color-surface:       #FFFFFF;
  --color-ink:           #1A1A1A;
  --color-ink-muted:     #6B6B6B;
  --color-accent:        #C8502A;
  --color-accent-warm:   #E8A87C;
  --color-accent-bg:     #FFF4EF;
  --color-rule:          #E2DDD8;
  --color-positive:      #2D7D46;
  --color-negative:      #C0392B;
  --color-neutral:       #8C8C8C;
  --color-highlight-bg:  #FFF4EF;
  --color-sidebar:       #1e2433;
  --color-sidebar-active:rgba(255,255,255,0.07);
  --color-sidebar-border:#C8502A;

  --sidebar-width: 220px;
  --topbar-height: 56px;
}

html, body {
  height: 100%;
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  line-height: 1.6;
  color: var(--color-ink);
  background: var(--color-bg);
  -webkit-font-smoothing: antialiased;
}

a { text-decoration: none; color: inherit; }
button { font-family: inherit; cursor: pointer; }

/* ── App shell layout ─────────────────────────────────────────────────────── */
.app-shell {
  display: flex;
  height: 100vh;
  overflow: hidden;
}

/* ── Sidebar ──────────────────────────────────────────────────────────────── */
.sidebar {
  width: var(--sidebar-width);
  min-width: var(--sidebar-width);
  background: var(--color-sidebar);
  display: flex;
  flex-direction: column;
  height: 100vh;
  overflow: hidden;
}

.sidebar-brand {
  padding: 20px 18px 16px;
  border-bottom: 1px solid rgba(255,255,255,0.06);
}

.sidebar-logo {
  font-family: 'DM Serif Display', serif;
  font-size: 18px;
  font-weight: 400;
  color: #fff;
  letter-spacing: -0.3px;
}

.sidebar-sub {
  font-size: 11px;
  color: rgba(255,255,255,0.35);
  margin-top: 2px;
  letter-spacing: 0.02em;
}

/* ── Sidebar nav ──────────────────────────────────────────────────────────── */
.sidebar-nav {
  flex: 1;
  padding: 10px 0;
  overflow-y: auto;
}

.sidebar-nav::-webkit-scrollbar { display: none; }

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 18px;
  font-size: 12.5px;
  color: rgba(255,255,255,0.55);
  transition: color 0.15s, background 0.15s;
  border-left: 2px solid transparent;
  position: relative;
  cursor: pointer;
}

.nav-item:hover {
  color: rgba(255,255,255,0.85);
  background: var(--color-sidebar-active);
}

.nav-item.active {
  color: #fff;
  background: var(--color-sidebar-active);
  border-left-color: var(--color-sidebar-border);
}

.nav-item .ti {
  font-size: 16px;
  flex-shrink: 0;
  width: 18px;
  text-align: center;
}

.nav-item span:not(.nav-badge) {
  flex: 1;
}

.nav-badge {
  background: var(--color-accent);
  color: #fff;
  font-size: 10px;
  font-weight: 600;
  padding: 1px 6px;
  border-radius: 10px;
  min-width: 18px;
  text-align: center;
  line-height: 16px;
}

.nav-sep {
  height: 1px;
  background: rgba(255,255,255,0.06);
  margin: 8px 0;
}

/* ── Sidebar footer ───────────────────────────────────────────────────────── */
.sidebar-footer {
  padding: 14px 18px;
  border-top: 1px solid rgba(255,255,255,0.06);
  display: flex;
  align-items: center;
  gap: 8px;
  color: rgba(255,255,255,0.35);
  font-size: 12px;
}

.sidebar-footer .ti { font-size: 15px; }

/* ── Main area ────────────────────────────────────────────────────────────── */
.main-area {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--color-bg);
}

/* ── Top bar ──────────────────────────────────────────────────────────────── */
.top-bar {
  height: var(--topbar-height);
  background: var(--color-surface);
  border-bottom: 1px solid var(--color-rule);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 24px;
  flex-shrink: 0;
}

.page-title {
  font-family: 'DM Sans', sans-serif;
  font-size: 16px;
  font-weight: 600;
  color: var(--color-ink);
}

.top-bar-right {
  display: flex;
  align-items: center;
  gap: 12px;
}

.search-wrap {
  position: relative;
  display: flex;
  align-items: center;
}

.search-icon {
  position: absolute;
  left: 10px;
  color: var(--color-ink-muted);
  font-size: 14px;
  pointer-events: none;
}

.search-input {
  padding: 7px 12px 7px 32px;
  border: 1px solid var(--color-rule);
  border-radius: 6px;
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  color: var(--color-ink);
  background: var(--color-bg);
  width: 220px;
  outline: none;
  transition: border-color 0.15s, width 0.2s;
}

.search-input:focus {
  border-color: var(--color-accent);
  background: var(--color-surface);
  width: 280px;
}

.search-input::placeholder { color: var(--color-ink-muted); }

/* ── Content area ─────────────────────────────────────────────────────────── */
.content-area {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
}

/* ── Views ────────────────────────────────────────────────────────────────── */
.view { display: none; }
.view.active { display: block; }

.view-placeholder {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 12px;
  min-height: 300px;
  color: var(--color-ink-muted);
}

.view-placeholder .ti {
  font-size: 40px;
  opacity: 0.3;
}

.view-placeholder p {
  font-size: 14px;
}

/* ── Batch alert banner ───────────────────────────────────────────────────── */
/* Batch alert banner — container for stacked rows */
#batchAlertBanner { margin-bottom: 20px; display: flex; flex-direction: column; gap: 6px; }

.batch-alert-row {
  background: #fdecec;
  border: 1px solid #f5c6c6;
  border-left: 4px solid var(--color-negative);
  border-radius: 6px;
  padding: 10px 16px;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
  color: var(--color-negative);
}

.batch-alert-row .ti-alert-triangle { font-size: 15px; flex-shrink: 0; }
.batch-alert-row .batch-alert-text  { flex: 1; }

.batch-alert-ack {
  background: var(--color-negative);
  color: #fff;
  border: none;
  border-radius: 4px;
  padding: 4px 12px;
  font-size: 12px;
  font-weight: 500;
  white-space: nowrap;
  cursor: pointer;
}

.batch-alert-ack:hover { opacity: 0.85; }

/* ── Cards ────────────────────────────────────────────────────────────────── */
.card {
  background: var(--color-surface);
  border: 1px solid var(--color-rule);
  border-radius: 6px;
  padding: 24px;
}

.card-grid {
  display: grid;
  gap: 16px;
}

.card-grid-4 { grid-template-columns: repeat(4, 1fr); }
.card-grid-3 { grid-template-columns: repeat(3, 1fr); }
.card-grid-2 { grid-template-columns: repeat(2, 1fr); }

/* ── KPI stat cards ───────────────────────────────────────────────────────── */
.stat-card {
  background: var(--color-surface);
  border: 1px solid var(--color-rule);
  border-radius: 6px;
  padding: 20px 24px;
}

.stat-label {
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-ink-muted);
  margin-bottom: 8px;
}

.stat-value {
  font-family: 'DM Mono', monospace;
  font-size: 28px;
  font-weight: 500;
  line-height: 1;
}

.stat-value.blue   { color: #2563eb; }
.stat-value.red    { color: var(--color-negative); }
.stat-value.green  { color: var(--color-positive); }
.stat-value.neutral{ color: var(--color-ink); }

.stat-sub {
  font-size: 11px;
  color: var(--color-ink-muted);
  margin-top: 4px;
}

/* ── Section heading ──────────────────────────────────────────────────────── */
.section-heading {
  font-size: 13px;
  font-weight: 600;
  color: var(--color-ink);
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.section-sub {
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-ink-muted);
  margin-bottom: 12px;
}

/* ── Tables ───────────────────────────────────────────────────────────────── */
.table-wrap {
  background: var(--color-surface);
  border: 1px solid var(--color-rule);
  border-radius: 6px;
  overflow: hidden;
}

table {
  width: 100%;
  border-collapse: collapse;
}

thead th {
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-ink-muted);
  padding: 10px 14px;
  text-align: left;
  border-bottom: 1px solid var(--color-rule);
  background: var(--color-bg);
  white-space: nowrap;
}

thead th.num { text-align: right; }

tbody tr {
  border-bottom: 1px solid var(--color-rule);
  transition: background 0.1s;
  cursor: pointer;
}

tbody tr:last-child { border-bottom: none; }

tbody tr:hover { background: var(--color-accent-bg); }

tbody tr.unread td:first-child {
  border-left: 3px solid var(--color-accent);
}

tbody tr.unread .col-subject {
  font-weight: 600;
}

td {
  padding: 11px 14px;
  font-size: 13px;
  color: var(--color-ink);
  vertical-align: middle;
}

td.num {
  font-family: 'DM Mono', monospace;
  font-size: 12px;
  text-align: right;
}

.col-subject {
  max-width: 240px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* ── Badges ───────────────────────────────────────────────────────────────── */
.badge {
  display: inline-flex;
  align-items: center;
  border-radius: 20px;
  padding: 2px 8px;
  font-size: 10.5px;
  font-weight: 500;
  line-height: 1.4;
  white-space: nowrap;
}

.badge-urgency-critical { background: #fde8e8; color: #c0392b; }
.badge-urgency-high     { background: #fef3e2; color: #d97706; }
.badge-urgency-medium   { background: #e8f0fe; color: #2563eb; }
.badge-urgency-low      { background: #f3f4f6; color: #6b7280; }

.badge-status-open        { background: #e8f0fe; color: #2563eb; }
.badge-status-in_progress { background: #fef3e2; color: #d97706; }
.badge-status-resolved    { background: #e6f4ea; color: #2d7d46; }
.badge-status-escalated   { background: #fde8e8; color: #c0392b; }

.badge-green  { background: #e6f4ea; color: #2d7d46; }
.badge-muted  { background: #f3f4f6; color: #6b7280; }

/* ── Brand filter chips ───────────────────────────────────────────────────── */
.filter-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 16px;
}

.chip {
  padding: 5px 14px;
  border-radius: 20px;
  border: 1px solid var(--color-rule);
  background: var(--color-surface);
  font-size: 12px;
  color: var(--color-ink-muted);
  cursor: pointer;
  transition: all 0.15s;
}

.chip:hover {
  border-color: var(--color-accent);
  color: var(--color-accent);
}

.chip.active {
  background: var(--color-accent);
  border-color: var(--color-accent);
  color: #fff;
}

/* ── Buttons ──────────────────────────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 16px;
  border-radius: 6px;
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  font-weight: 500;
  border: none;
  cursor: pointer;
  transition: background 0.15s, opacity 0.15s;
  white-space: nowrap;
}

.btn-primary {
  background: var(--color-accent);
  color: #fff;
}
.btn-primary:hover { background: #b34422; }

.btn-secondary {
  background: var(--color-surface);
  color: var(--color-ink);
  border: 1px solid var(--color-rule);
}
.btn-secondary:hover { background: var(--color-bg); }

.btn-danger {
  background: #fde8e8;
  color: var(--color-negative);
  border: 1px solid #f5c6c6;
}
.btn-danger:hover { background: #fbd5d5; }

.btn:disabled { opacity: 0.5; cursor: not-allowed; }

.btn .ti { font-size: 15px; }

/* ── Callout boxes ────────────────────────────────────────────────────────── */
.callout {
  padding: 16px 20px;
  border-radius: 6px;
  border-left: 3px solid;
  font-size: 13px;
  line-height: 1.6;
}

.callout-amber {
  background: #fef9ec;
  border-color: #d97706;
  color: #7c4d00;
}

.callout-green {
  background: #f0f9f4;
  border-color: var(--color-positive);
  color: #1a5c30;
}

.callout-red {
  background: #fef2f2;
  border-color: var(--color-negative);
  color: #7f1d1d;
}

/* ── Filter bar ───────────────────────────────────────────────────────────── */
.filter-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 16px;
  align-items: center;
}

.filter-bar select,
.filter-bar input[type="text"],
.filter-bar input[type="date"] {
  padding: 7px 10px;
  border: 1px solid var(--color-rule);
  border-radius: 6px;
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  color: var(--color-ink);
  background: var(--color-surface);
  outline: none;
}

.filter-bar select:focus,
.filter-bar input:focus {
  border-color: var(--color-accent);
}

/* ── Complaint detail ─────────────────────────────────────────────────────── */
.detail-layout {
  display: grid;
  grid-template-columns: 1fr 340px;
  gap: 20px;
  align-items: start;
}

.detail-panel {
  background: var(--color-surface);
  border: 1px solid var(--color-rule);
  border-radius: 6px;
  padding: 24px;
}

.ticket-meta {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 20px;
  flex-wrap: wrap;
}

.ticket-id {
  font-family: 'DM Mono', monospace;
  font-size: 13px;
  font-weight: 500;
  color: var(--color-ink-muted);
}

/* Status pipeline */
.status-pipeline {
  display: flex;
  align-items: center;
  gap: 0;
  margin-bottom: 24px;
}

.pipeline-step {
  flex: 1;
  text-align: center;
  padding: 8px 0;
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--color-ink-muted);
  border-bottom: 2px solid var(--color-rule);
  position: relative;
}

.pipeline-step.active {
  color: var(--color-accent);
  border-bottom-color: var(--color-accent);
}

.pipeline-step.done {
  color: var(--color-positive);
  border-bottom-color: var(--color-positive);
}

/* Message bubble */
.message-bubble {
  background: var(--color-bg);
  border: 1px solid var(--color-rule);
  border-radius: 8px;
  padding: 16px 20px;
  margin-bottom: 20px;
}

.bubble-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 10px;
  font-size: 12px;
  color: var(--color-ink-muted);
}

.bubble-meta .ti { font-size: 14px; }
.bubble-consumer { font-weight: 600; color: var(--color-ink); }
.bubble-text { font-size: 13px; line-height: 1.7; white-space: pre-wrap; }

/* AI triage card */
.triage-card {
  background: var(--color-accent-bg);
  border: 1px solid var(--color-accent-warm);
  border-radius: 6px;
  padding: 16px 20px;
  margin-bottom: 20px;
}

.triage-card-title {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-accent);
  margin-bottom: 12px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.triage-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
  margin-bottom: 12px;
}

.triage-item-label {
  font-size: 10px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-ink-muted);
  margin-bottom: 4px;
}

.triage-item-value {
  font-size: 13px;
  font-weight: 500;
}

.triage-resolution {
  font-size: 12px;
  color: var(--color-ink-muted);
  border-top: 1px solid var(--color-accent-warm);
  padding-top: 10px;
  margin-top: 4px;
}

/* Draft response */
.draft-label {
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-ink-muted);
  margin-bottom: 8px;
}

.draft-textarea {
  width: 100%;
  min-height: 180px;
  padding: 12px 14px;
  border: 1px solid var(--color-rule);
  border-radius: 6px;
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  line-height: 1.6;
  color: var(--color-ink);
  background: var(--color-surface);
  resize: vertical;
  outline: none;
}

.draft-textarea:focus { border-color: var(--color-accent); }

/* Right panel properties */
.prop-list { display: flex; flex-direction: column; gap: 14px; }

.prop-item label {
  display: block;
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-ink-muted);
  margin-bottom: 4px;
}

.prop-item select,
.prop-item input[type="text"],
.prop-item input[type="email"] {
  width: 100%;
  padding: 8px 10px;
  border: 1px solid var(--color-rule);
  border-radius: 5px;
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  color: var(--color-ink);
  background: var(--color-surface);
  outline: none;
}

.prop-item select:focus,
.prop-item input:focus { border-color: var(--color-accent); }

.prop-value {
  font-size: 13px;
  color: var(--color-ink);
}

/* ── Toast notification ───────────────────────────────────────────────────── */
#toast {
  position: fixed;
  bottom: 24px;
  right: 24px;
  background: var(--color-ink);
  color: #fff;
  padding: 12px 20px;
  border-radius: 6px;
  font-size: 13px;
  box-shadow: 0 4px 16px rgba(0,0,0,0.15);
  z-index: 1000;
  opacity: 0;
  transform: translateY(8px);
  transition: opacity 0.2s, transform 0.2s;
  pointer-events: none;
}

#toast.show {
  opacity: 1;
  transform: translateY(0);
}

#toast.success { background: var(--color-positive); }
#toast.error   { background: var(--color-negative); }

/* ── Pagination ───────────────────────────────────────────────────────────── */
.pagination {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 16px;
  font-size: 12px;
  color: var(--color-ink-muted);
}

.page-btn {
  padding: 5px 10px;
  border: 1px solid var(--color-rule);
  border-radius: 4px;
  background: var(--color-surface);
  font-size: 12px;
  cursor: pointer;
}

.page-btn:hover { border-color: var(--color-accent); color: var(--color-accent); }
.page-btn.active { background: var(--color-accent); color: #fff; border-color: var(--color-accent); }
.page-btn:disabled { opacity: 0.4; cursor: not-allowed; }

/* ── Empty state ──────────────────────────────────────────────────────────── */
.empty-state {
  text-align: center;
  padding: 48px 24px;
  color: var(--color-ink-muted);
}

.empty-state .ti {
  font-size: 36px;
  opacity: 0.3;
  display: block;
  margin-bottom: 12px;
}

.empty-state p { font-size: 14px; }

/* ── Utility ──────────────────────────────────────────────────────────────── */
.mt-4  { margin-top: 4px; }
.mt-8  { margin-top: 8px; }
.mt-12 { margin-top: 12px; }
.mt-16 { margin-top: 16px; }
.mt-20 { margin-top: 20px; }
.mt-24 { margin-top: 24px; }
.mb-16 { margin-bottom: 16px; }
.mb-20 { margin-bottom: 20px; }
.mb-24 { margin-bottom: 24px; }
.flex  { display: flex; }
.flex-between { display: flex; justify-content: space-between; align-items: center; }
.gap-8 { gap: 8px; }
.gap-12{ gap: 12px; }
.text-muted { color: var(--color-ink-muted); }
.text-mono  { font-family: 'DM Mono', monospace; font-size: 12px; }

/* ── Modal ───────────────────────────────────────────────────────────────── */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,0.45);
  display: flex; align-items: center; justify-content: center;
  z-index: 1000; opacity: 0; pointer-events: none; transition: opacity 0.2s;
}
.modal-overlay.open { opacity: 1; pointer-events: auto; }
.modal-card {
  background: var(--color-surface); border-radius: 10px;
  width: 560px; max-width: calc(100vw - 32px); max-height: 90vh;
  display: flex; flex-direction: column; box-shadow: 0 8px 40px rgba(0,0,0,0.18);
  transform: translateY(12px); transition: transform 0.2s;
}
.modal-overlay.open .modal-card { transform: translateY(0); }
.modal-header {
  padding: 20px 24px 16px; border-bottom: 1px solid var(--color-border);
  display: flex; align-items: center; justify-content: space-between;
}
.modal-header h2 { font-size: 15px; font-weight: 600; margin: 0; }
.modal-body { padding: 20px 24px; overflow-y: auto; flex: 1; }
.modal-footer {
  padding: 14px 24px; border-top: 1px solid var(--color-border);
  display: flex; justify-content: flex-end; gap: 10px;
}
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-bottom: 14px; }
.form-group { display: flex; flex-direction: column; gap: 5px; margin-bottom: 14px; }
.form-group label { font-size: 12px; font-weight: 600; color: var(--color-muted); text-transform: uppercase; letter-spacing: 0.04em; }
.form-group input, .form-group select, .form-group textarea {
  padding: 8px 10px; border-radius: 6px; border: 1px solid var(--color-border);
  font-family: 'DM Sans', sans-serif; font-size: 13px;
  background: var(--color-bg); color: var(--color-text);
}
.form-group textarea { resize: vertical; min-height: 90px; }
.form-group input:focus, .form-group select:focus, .form-group textarea:focus {
  outline: none; border-color: var(--color-accent);
}
.form-check { display: flex; align-items: center; gap: 8px; font-size: 13px; margin-top: 4px; }
.form-check input[type=checkbox] { width: 15px; height: 15px; cursor: pointer; }

/* ── Modal tabs ─────────────────────────────────────────────────────────── */
.modal-tabs { display: flex; border-bottom: 1px solid var(--color-border); padding: 0 24px; gap: 0; margin: 0 -24px 20px; }
.modal-tab { padding: 10px 16px; font-size: 13px; font-weight: 500; cursor: pointer; border: none; border-bottom: 2px solid transparent; color: var(--color-muted); background: none; font-family: 'DM Sans', sans-serif; }
.modal-tab:hover { color: var(--color-text); }
.modal-tab.active { color: var(--color-accent); border-bottom-color: var(--color-accent); font-weight: 600; }
.modal-tab-panel { display: none; }
.modal-tab-panel.active { display: block; }

/* ── Brand management list ──────────────────────────────────────────────── */
.brand-mgmt-row { display: flex; align-items: center; justify-content: space-between; padding: 10px 0; border-bottom: 1px solid var(--color-border); }
.brand-mgmt-row:last-child { border-bottom: none; }
.brand-mgmt-name { font-size: 13px; font-weight: 600; }
.brand-mgmt-meta { font-size: 12px; color: var(--color-muted); margin-top: 2px; }
.brand-mgmt-actions { display: flex; gap: 8px; flex-shrink: 0; }

/* ── Product/variant tree ───────────────────────────────────────────────── */
.pv-product { padding: 8px 0; border-bottom: 1px solid var(--color-border); }
.pv-product:last-child { border-bottom: none; }
.pv-product-row { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; }
.pv-product-name { font-size: 13px; font-weight: 600; flex: 1; }
.pv-variants { margin-left: 20px; }
.pv-variant-row { display: flex; align-items: center; gap: 8px; padding: 3px 0; }
.pv-variant-name { font-size: 12px; color: var(--color-muted); flex: 1; }
.pv-add-row { display: flex; gap: 8px; margin-top: 6px; }
.pv-add-row input { flex: 1; padding: 5px 8px; border-radius: 5px; border: 1px solid var(--color-border); font-size: 12px; font-family: 'DM Sans',sans-serif; background: var(--color-bg); color: var(--color-text); }

/* ── Dashboard KPI card colour states ───────────────────────────────────── */
.stat-card--red    { border-color: #f5c6c2; background: #fff5f5; }
.stat-card--red .stat-value    { color: var(--color-negative); }
.stat-card--green  { border-color: #c3e6cb; background: #f4fef7; }
.stat-card--green .stat-value  { color: var(--color-positive); }
.stat-card--amber  { border-color: #fde8b4; background: #fffdf0; }
.stat-card--amber .stat-value  { color: #92600a; }

/* ── Brand Health row ───────────────────────────────────────────────────── */
.brand-health-row {
  display: flex; flex-wrap: wrap; gap: 12px;
}
.brand-health-card {
  background: var(--color-surface); border: 1px solid var(--color-rule);
  border-radius: 8px; padding: 14px 18px; min-width: 180px; flex: 1;
  cursor: pointer; transition: border-color 0.15s;
}
.brand-health-card:hover { border-color: var(--color-accent); }
.brand-health-card--alert { border-color: #f5c6c2; background: #fff5f5; }
.bh-name { font-size: 13px; font-weight: 600; margin-bottom: 10px; }
.bh-stats { display: grid; grid-template-columns: 1fr 1fr; gap: 4px 12px; }
.bh-stat { display: flex; flex-direction: column; }
.bh-stat-label { font-size: 10px; text-transform: uppercase; letter-spacing: 0.05em; color: var(--color-ink-muted); }
.bh-stat-value { font-size: 14px; font-weight: 600; font-family: 'DM Mono', monospace; }
.bh-stat-value--red { color: var(--color-negative); }

/* ── Dashboard bottom two-col layout ───────────────────────────────────── */
.dashboard-bottom {
  display: grid; grid-template-columns: 1fr 1fr; gap: 16px;
}

/* ── Weekly volume bar chart ────────────────────────────────────────────── */
.weekly-chart {
  display: flex; align-items: flex-end; gap: 8px; height: 120px; padding-bottom: 20px;
  position: relative;
}
.weekly-chart-bar-wrap {
  flex: 1; display: flex; flex-direction: column; align-items: center;
  height: 100%; justify-content: flex-end; gap: 2px;
}
.weekly-chart-bar {
  width: 100%; background: var(--color-accent); border-radius: 3px 3px 0 0;
  min-height: 3px;
}
.weekly-chart-bar--today { background: var(--color-ink); }
.weekly-chart-label {
  font-size: 10px; color: var(--color-ink-muted); text-align: center;
  font-weight: 500;
}
.weekly-chart-count {
  font-size: 10px; color: var(--color-ink-muted); text-align: center;
}

/* ── Activity feed ──────────────────────────────────────────────────────── */
.activity-item {
  display: flex; align-items: center; gap: 10px; padding: 8px 0;
  border-bottom: 1px solid var(--color-rule); cursor: pointer;
}
.activity-item:last-child { border-bottom: none; }
.activity-item:hover { background: var(--color-accent-bg); margin: 0 -4px; padding-left: 4px; padding-right: 4px; border-radius: 4px; }
.activity-ticket { font-family: 'DM Mono', monospace; font-size: 11px; color: var(--color-ink-muted); min-width: 96px; }
.activity-meta { flex: 1; min-width: 0; }
.activity-brand { font-size: 12px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.activity-cat { font-size: 11px; color: var(--color-ink-muted); }
.activity-right { display: flex; flex-direction: column; align-items: flex-end; gap: 3px; }
.activity-time { font-size: 10px; color: var(--color-ink-muted); white-space: nowrap; }

/* ── Consumer history & inbox grouping ───────────────────────────────────── */
.history-row:hover td { background: var(--color-hover); }
.inbox-group-header {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 0 6px;
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.07em;
  color: var(--color-muted); border-bottom: 1px solid var(--color-border);
  margin-bottom: 2px;
}
.inbox-group-header .group-count {
  background: var(--color-border); color: var(--color-muted);
  border-radius: 10px; padding: 1px 7px; font-size: 11px; font-weight: 600;
}
.inbox-group-header.critical { color: var(--color-negative); }
.inbox-group-header.critical .group-count { background: #fee2e2; color: var(--color-negative); }
.inbox-group-header.high { color: #d97706; }
.inbox-group-header.high .group-count { background: #fef3c7; color: #d97706; }

/* ── Resolution timer ────────────────────────────────────────────────────── */
.timer-dot {
  display: inline-block; width: 7px; height: 7px; border-radius: 50%;
  margin-right: 4px; flex-shrink: 0; vertical-align: middle;
}
.timer-green  { background: var(--color-positive); }
.timer-amber  { background: #f59e0b; }
.timer-red    { background: var(--color-negative); }
.timer-label  { font-size: 11px; color: var(--color-muted); white-space: nowrap; }

/* ── Keyboard shortcut overlay ───────────────────────────────────────────── */
.shortcut-overlay {
  position: fixed; bottom: 20px; right: 20px; z-index: 900;
  background: var(--color-surface); border: 1px solid var(--color-border);
  border-radius: 10px; padding: 16px 20px; box-shadow: 0 4px 24px rgba(0,0,0,0.12);
  font-size: 12px; min-width: 220px; display: none;
}
.shortcut-overlay.open { display: block; }
.shortcut-row { display: flex; justify-content: space-between; gap: 16px; padding: 3px 0; }
.shortcut-key { font-family: var(--font-mono); background: var(--color-border); border-radius: 4px; padding: 1px 6px; font-size: 11px; }
.shortcut-icon-btn {
  background: none; border: none; cursor: pointer;
  color: var(--color-muted); font-size: 14px; padding: 2px 6px;
  border-radius: 4px; transition: background 0.15s;
}
.shortcut-icon-btn:hover { background: var(--color-hover); }