Dashboard

Open Complaints
N/A
open + in progress
Critical Unresolved
N/A
requires immediate action
Resolved This Week
N/A
Mon to Sun
Avg Response Time
N/A
hours (this week)
Brand Health
This Week's Volume
Recent Activity
View all →
Inbox: Open & In Progress
IDSubjectBrandProduct CategoryUrgencyStatusChannelAge
Loading…
All Complaints
IDSubjectBrandProduct CategoryUrgencyStatusChannelReceived
Loading…

Loading…

IDSubjectProduct CategoryUrgencyStatusChannelReceived
Loading…
Keyboard Shortcuts
Focus responseR
Send DraftS
Send + ResolveD
EscalateE
Focus notesN
Previous ticket←
Next ticket→
Show shortcuts?
Open
Awaiting Consumer
Resolved
AI Triage
Category
N/A
Urgency
N/A
Batch Flag
N/A
To

Sending to an address other than the consumer marks this as an external referral. Check the message before sending.

Subject

Reference number is added automatically for thread matching.

Response to consumer
Sent below your reply. Click to view or edit. Clear the box to send your reply on its own.
Properties
Resolution
Consumer
Contact History
Internal Notes

Reports

Export to CSV
Generate Report
Past Reports

Loading…

Vouchers Issued
N/A
this calendar month
Voucher Value
N/A
total issued this month
Replacements Sent
N/A
dispatched this month

Loading…

Settings

Brand Management
Email Delivery
Webhook & Email Ingest

Point your Make HTTP module at the URL below. Make watches your Gmail inbox and POSTs the parsed email payload (subject, body, sender) to this endpoint. Sortd routes each email to the correct brand using Gmail Plus addressing.

Add this as the x-webhook-secret request header in your Make HTTP module. Requests without a valid secret are rejected.

Brand Gmail Plus Addresses

Hard-code each brand's Plus address in your Make scenario. Gmail routes emails sent to these addresses (or forwarded brand aliases) into your inbox, where Make picks them up.

Brand Gmail Plus Address Copy
Loading…
Brand Email Signatures

This signature is appended below the response text in every consumer email sent for that brand.

Response Templates

Per-brand response templates with variable substitution. Select a template in any ticket to populate the response field. Supported variables: [consumer_name] [brand_name] [product_name] [ticket_id] [voucher_code]

Brand Balances

Track loaded credit per brand. Funds are drawn down when Prezzee smart cards are sent as compensation.

Prezzee Integration

Prezzee smart cards are sent digitally to the consumer's email as compensation. When a complaint is resolved with a voucher and Prezzee is configured, the card is purchased and delivered automatically.

Prezzee is not yet active. To enable, add PREZZEE_API_KEY to your Railway environment variables. Contact Prezzee to obtain API credentials.
Not configured
Change Password

Changes take effect immediately. On Railway, update ADMIN_PASSWORD in the Railway dashboard environment variables instead. The .env file is not used in production.

Admin Display Name