Dashboard

Open Complaints
open + in progress
Critical Unresolved
requires immediate action
Resolved This Week
Mon – Sun
Avg Response Time
hours (this week)
Brand Health
This Week's Volume
Recent Activity
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Inbox — Open & In Progress
IDSubjectBrandProduct CategoryUrgencyStatusChannelReceived
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All Complaints
IDSubjectBrandProduct CategoryUrgencyStatusChannelReceived
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IDSubjectProduct CategoryUrgencyStatusChannelReceived
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New
Open
In Progress
Resolved
AI Triage
Category
Urgency
Batch Flag
Response to consumer
Properties
Resolution
Consumer
Internal Notes

Reports

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Past Reports

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Vouchers Issued
this calendar month
Voucher Value
total issued this month
Replacements Sent
dispatched this month

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Settings

Brand Management
Email Delivery
Webhook & Email Ingest

Point your Zapier "Webhooks by Zapier" action at the URL below. Zapier sends the parsed email payload (subject, body, sender) to this endpoint, and Sortd routes it to the correct brand using Gmail Plus addressing.

Add this as the x-webhook-secret request header in your Zapier webhook action. Requests without a valid secret are rejected.

Brand Gmail Plus Addresses

In Zapier, set the "To Email" filter to match the Plus address for each brand. Gmail will route emails sent to brand aliases (e.g. feedback@moovit.co.nz forwarded to Gmail) through these addresses.

Brand Gmail Plus Address Copy
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Brand Email Signatures

This signature is appended below the response text in every consumer email sent for that brand.

Change Password

Changes take effect immediately. On Railway, update ADMIN_PASSWORD in the Railway dashboard environment variables instead — the .env file is not used in production.

Admin Display Name